My
Game Won’t Upload or is Running Slow
Due to the nature of high-end flash worlds such as Provider
World, load times and resource draw can be significant. Here
are a few options to consider:
- Please try to refresh your web page.
- If this
won’t help, you may need to clear your
cache.
- Your internet connection may be lost or computer
may be too slow to download the game. If this is the
case, you can often find a better option at your local
library, school, or favorite coffee shop!
- Also, please
check to see if you have the latest Flash player. Flash
Player Download Center
I
Need to Clear My Cache
Are you having trouble loading or playing
within Provider World? Your browser may be caching
an old version of the Provider World games. Here’s
how you can clear your web-cache in your browser.
Clearing your Cache in Internet Explorer:
- Go to the ‘Tools’ menu at the top
of the Internet Explorer browser
- Select ‘Internet Options’
- Click to delete temporary internet files
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In Firefox:
- Go to the 'Tools' menu at the top of the Firefox
browser
- Select ‘Clear Private Data’
- Check the box for clearing your ‘Cache’
- Click the Clear Private Data Button
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In Netscape:
- Go to the ‘Tools’ menu at the
top of the Netscape browser.
- Select ‘Clear Private Data’
- Check the box for clearing your ‘Cache’
- Click the Clear Private Data Button
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I
Can’t Connect to the Server
- Please check to see if you have the latest Flash
Player on your computer.
Flash
Player Download Center
- If this doesn’t work, A
firewall on your network may be blocking your connection
to Provider World. Please ask your network
administrator or ISP to open port 9875.
- You can
also try to open port 9875 in your
firewall settings.
My Game Won’t Upload or is Running
Slow
- Please try to refresh your web page.
- If this
won’t help, you may need to clear
your cache.
- Your internet connection may be lost or
computer may be too slow to download the game. If this
is the case, you can often find a better option at
your local library, school, or favorite coffee shop!
- Please
check to see if you have the latest Flash player running
on your computer. Flash
Player Download Center
My
Browser Doesn’t Work
- Your Browser may not be compatible with
Provider World. Internet
Explorer and Firefox are
the browsers of choice. If you do not have
these browsers on your computer, we recommend downloading
a choice browser below.
Internet
Explorer Download Center
Mozilla
Firefox Download Center
I
Can’t Chat
- Only paying or sponsored users can chat. If
you are a guest, please consider becoming a member.
- You
may be in SafeChat mode. If no moderator is on duty,
live chat will be disabled, and no chat bar will be
shown at the bottom of the screen.
- Look for the CHAT button on the top left side
of your screen – this is “SafeChat mode”.
If you click on this button you will have a drop
down menu with lots of options for communicating.
I Forgot My Password
- If you cannot remember your password, click
here and we will send you a reminder
through your registered email address.
My
Membership Card Doesn’t Work
 Make
sure you entered in your Username and Password correctly. - If you have registered but do not have access to
your account, check your email for your automated email
confirmation.
- If none of the above works, please contact
us.
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